Decorex is here again. This time it’s the 2010 version.
Beautiful logo isn’t it?
For those of you interested in fabric there are many fabric companies here. Not KOTHEA of course! but more of that another time.
Decorex is probably the magazine equivalent of House & Gardens. It competes with 100% Design and Focus (Chelsea Harbour Design Week). 100% Design is probably the equivalent of Elle Decoration.
Personally I’d go just because of the logo.
If you are keen to get new contacts in the world of fabric then there are some interesting companies here. Quite a few new ones as well as some you will have heard of before.
As with all exhibitions of this sort it is a good place to go to get an idea of ‘consensus trends’. Try to figure out where all the manufacturers are heading. Of course they could all be heading in entirely the wrong direction for your particular target market so go having your own opinion as well. Go with that opinion in mind and see if what you find validates it.
Remember as well that the exhibition stands are there to grab your attention. To drag you to talk to a sales rep. Just because the stand looks good and the fabrics on display look good in the exhibition it does not mean they will work in your schemes of course! Although obviously striking designs do sometimes work for some people.
We were tempted to show off some of our new Cashmere Throws and Cashmere blankets but we weren’t quite ready with the full range yet. And we’d like to think that the best quality throws will generate interest through word-of-mouth throughout the industry in the year ahead! (Hmmm)
Once you have set up your Facebook (FB) Fan Page for your business so that it looks and feels ‘right ‘ then it’s time to take it to the next level. So if you are at that point, read on. If not go <here>.
Note: Before you start make sure you will be working on your business page (fan page) and not your personal page. You really should be using a business page (fan page), be sure what one is before continuing as lots of people go down the wrong route and then have to start all over again, FB is not very forgiving in that respect.
OK I’m going to look at Branding, Promoting, Enhanced Navigation & Content. These are the main areas to add a bit of spice to your FB Fan Page/Business Page.
a. You need a 200 pixels wide x 600 pixels high image of your brand. Maybe you have a logo, if so use that. Upload this to the area to the left of where it says “Wall”.
b. Header. This goes above where it says “Wall”. Change the text here so that it has your company name. What if you get the name wrong? Well if you get the name wrong you cannot change it, so you have to delete the page and start again (as at Feb 2010). So please get it right first time.
c. The same applies to the category of your page, that cannot be changed either. So when you create your page get the category right.
d. If your company is called XYZDesigns then you need http://facebook.com/XYZDesigns as your url. This article <here> tells you how to do that.
a. You probably already understand groups on LinkedIn. Well Facebook (FB) has them as well. Start one or use existing ones like Interior Design Lovers (requires you to be logged in to FB). Promote your page in groups. BUT DO NOT SELL, SELL, SELL. Let people know about the information your FB page will provide them with. Remember further that few people are interested in your business per se, they are more interested in what it can do for them. So talk about solving problems and NOT saying how great you/your services are. The sell-sell way does not usually work.
b. User comments. Engage with your fans, reply to them. Promote yourself to these people and remember that they are already on your page and are taking the time to write something, probably to find out something, so they have more than a passing interest in what you do. Again soft-sell not a hard sell. Try to help them.
c. Facebook Advertising.
You may have tried Google AdWords advertising or the Yahoo and Microsoft equivalents (they are each very similar to one another). Maybe they have worked for you, maybe not. Facebook also allows you to advertise your services. They take a slightly different approach to the other 3 by targeting the FB user base. I particularly like how you can be much more specific about the region and demographics of the person you are targeting; FB also tell you how many people are in the demographics you specify. Worth a look especially for Interior Designers who are targeting the general public rather than other businesses. I will not go into this area in any more depth yet as it really comes under ‘advertising’ rather than building a better FB page for your business.
d. Make sure the information about your business on the left-hand side really stands out. Get some good, engaging and genuine words about your company there.
3. ENHANCED NAVIGATION
a. You can administer your FB business page (fan page) <here>. You need to be an administrator of your business fan page.
b. Go to the wall. At the top of the left-hand column you will see ‘edit page’. Go there and then choose “Wall Settings: Edit”. Change the default view to the correct page that you want a user to land on, could be your wall, could be your info page. This can be changed later if you make a mistake.
This is what will make people come back to your site. It’s really, really important! So you will need to have some new ‘stuff’ on your FB page to make it worth their while to return. That ‘stuff’ could be new videos, articles or whatever. it could also be the content of communication and engagement with like-minded design professionals working together to solve problems online…
The most obvious route is through your blog. You can display your blog as the ‘wall’ for your business page. You have a few options for example:
Write your blog (the original content) in FB and post it everywhere else automatically from FB. You can even write your blog by accessing Facebook from your blackberry.
Get your external blog synchronised into FB automatically (I use a free FB application called Social RSS and my blog is on WordPress)
I prefer the second approach as WordPress also automatically publishes my blog posts to other sources such as Twitter. Apparently there is a FB Fan Page-to-Twitter application but I do not use that, sorry!
Encourage your fans to add content (photos, etc.). That makes your job easier and makes your site content-rich for others.
Really, I’m not interested in what you had for breakfast, nor what the weather is. If you want to be followed by people who are not decision makers then ‘your breakfast’ or ‘which train you are currently on’ is a great thing to Tweet about. But that’s not what you want is it?
1. Automatically Tweet your blog posts once a week – that’s a great way to start. If you use a WordPress hosted blog (like this one) it’s just a case of ticking a box and you are done.
2. Every day just go through your suppliers. As a designer you have lots of them. Tweet a compliment about a DESIGN RELATED supplier &/or one of their products/services.
3. Maybe tweet a promotion
4. Tweets are eventually deleted from the net. So you don’t have to worry about keywords too much. If you are writing a blog post then that post will be permanent and the keywords in it are important. So with your Tweets just keep it simple, interesting and professional. Think “interesting narrative”.
But would you…
5. Tweet about your competitors? Sure if you want to help publicize their work (??) and sure if they reciprocate and Tweet back.
Great Web Sites are important for Interior Designers. Often they are just too great-looking and neglect to do a proper all-round job.
As an Interior Designer you have a web site for numerous reasons, those reasons will almost exclusively be related to sales & marketing.
Your web site must personify your brand at its highest level, it should probably showcase your work and maybe it should showcase some of the talents of your most trusted and valued staff. It must look wonderful.
So far so good?
I can show you many sites where Interior Designers have done just that. They have produced the most amazing works of art almost.
But why? I’m not saying it is wrong to do that I ‘m just asking why have you focused all your efforts on creating a work of art? Who exactly is going to see it? Where is the audience to your work of art? Who is the audience? What is the purpose?
Often the web design agency have made matters worse. Their creative staff have wanted to do just that; be creative. There is much merit in creativity but only as part of what your customers are looking for.
Maybe the web site has to look good to make your staff or management proud of working in your organisation. That’s a valid reasons too, in part.
Has anyone considered your potential customers? Your existing customers? Has anyone considered at what moments in the customer’s decision making process they are likely to look at any given part of your web site? Definitely not in many cases.
Ask: “How have your (potential-) customers got your web site address?” If it is from your business cards then the role your web site should play at that time is to support the image, the brand journey you have already started to create with them. If the customer is a longstanding one then they may visit your web site as a sort of post-purchase gratification – maybe they want the project you did for them showcased to the world? If it is a potential customer, that you have not yet even contacted, then they have probably got your web address from a search engine. They will need some degree of showcasing BUT these potential new clients are looking for information, something to make them more interested in your company and they need something to make them be reassured of, and desirous for, your services.
So you’ve probably done a lot right in creating a tool to help the sales process along but you have probably not also created a marketing tool that plays a significant enough role in new lead generation.
What, in detail, have you done wrong then? (not you, sorry, those other interior designers!). Most of these are really very important points and not just designed to make up a list:
1. Publically invisible – there are a lack of quality inbound links to your website;
2. Picture rich, Word poor – insufficient content/information on your web site, instead you have too many nice images;
3. Gorgeously bland – if you changed the name of your company on your web site to that of your biggest competitor would anyone really notice? Do you share their language? When you write in media-speak you do not differentiate your company from anybody else. You are marketing yourself in the same way as everyone else, if that is true then you are trying hard to be average!;
4. Lost in space – your site should be easily navigable, leading visitors from one thoughtful insight to the next breathtaking interior (or at least to the contact page). On several interior designer sites I have visited the first page presented has no obvious form of navigation to suggest where to go next;
5. Even the IT guy got confused – lack of meta-tag and headings, too much flash-content that search engines cannot see at all; and
6. Hide and seek – lack of search functionality. Without search on your site you are making it as hard as possible for your potential customers to find what they want. They will be used to using a search engine for finding information – just like you are.
There are more things interior designers do wrong with their web sites but those are ones that should be rectified ASAP.
So what exactly should you do? I’ll answer that by answering the ‘mistakes’ listed above:
1. Get quality inbound links. This is a traditional PR exercise but applied to digital media rather than print media. You want links from sites with a higher page rank than your site’s page rank NOT reciprocal links. Find out what pagerank is and put some time into creating inbound links, at first play catch up by seeing what some of your best competitors do (not KOTHEA, we are not a competitor)
2. More content: describe what you do and how you do it and why you do it. Google rates your site based on this type of content rather than pretty picture content.
3. Speak in plain, conversational English. You are not a management consultant, although your client might be.
4. Get your friends or kids (even better clients) to work through your site and watch them do it without helping. Getting around should be intuitive. Also think about the term “call to action”, wherever your potential client is on your site there should be an obvious call to action, an obvious thing for them to do next such as sending you an email or telephoning you for a brochure or appointment.
5. Keep the nice flash bits if you have them but get your IT guys to talk to you about meta tags/keywords, titles, sitemaps, and h1/h2 tags. (Actually get them to JUST talk to you about those first of all and as soon as they mention web 2.0 just glaze your eyes over and pretend you don’t want to understand! That’s next month’s marketing job for you, don’t let them distract you!). Look puzzled and concerned when they tell you why some of these technical bits are just not possible on your site (they are not being fully truthful) and then ask them why the site was designed and implemented like it was as surely that is the cause of the problem. with the exception of inbound links, all of the things on this list really should have been done when your site was designed and built, I would almost say that if they were not done then they should be corrected for free if they were done by a paid ‘expert’.
6. Introduce site search. This can cost thousands or it can be free. It depends who you talk to!
I hope that helps. These really are genuine, important problems with many sites and not just an excuse for me to write another list. You can read more of my articles on the business of interior design <here> the articles tend to be about sales and marketing issues rather than technology though I answer questions on either!
PS: This following link is written by Google, it covers related areas of interaction between you and your potential online customer. It is more geared towards selling over the web but you will get the idea of what you should be doing by inference: http://www.google.co.uk/intl/en/landing/conversion/ebook.html